Questions & Answers

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CONTACT INFORMATION

Nature’s Help Head Office

Bundall, QLD

Australia

07 5530 3247

Don’t be shy, we love hearing from our customers and value your opinions. Send us an email and we’ll get in touch shortly.

FREQUENTLY ASKED QUESTIONS

Where is your Turmeric grown?

The farm we used to harvest the turmeric is family owned organic Turmeric plantation in Karnataka in South India which is over 2000 miles from Bangladesh.

The main reason for this is that there are no organic Turmeric farms here in Australia that can produce the quantities of Turmeric we require for our products. The farm in India was sourced for us by an Australian sourcing agent and meets all Australian standards, including heavy metal standards. The Turmeric is tested to ensure quality and standard both when it arrives in the country and again by our manufacturers. Our products are manufactured in a TGA listed laboratory here on the Gold Coast.  Click here for the full story and our list of certifications.

The Karnataka region where our farm is was one of the first regions in India to be part of the updated state government launched Organic Farming Policy 2017, but has been in place since 2004.  This policy aims to bring organic farming into the mainstream and transform agriculture in Karnataka into a sustainable remunerative occupation enabling production of nutritious food by promoting eco-friendly organic farming and marketing systems. The policy strategies included organic farming in mainstream agriculture, focus on region and season specific crops to increase farm output and income, added as beneficiaries under various strategies, adoption of group centric approach in production, handling and marketing of organic produce, diversified farming for maximising production, productivity and farm income and promotion of Neutra Cereals. The policy also focus on conservation and management of soil and water and agri-ecosystem, improve supply chain and infrastructure for post-harvest, simplification and authentication, enforce quality control, branding, labelling and packaging of organic produce.

Difference between Turmeric and Curcumin?

The main difference between the Organic Turmeric with Black Pepper and Ginger and the Curcumin Plus is that Turmeric is the whole-food and Curcumin is a single extract found within the Turmeric root.

What percentage of Curcumin is in a capsule?

Turmeric contains approximately 3.14% percent curcumin by weight. “If you want anti-inflammatory affects, generally speaking you need to get 500 to 1,000 milligrams of curcuminoids per day.” When using the spice on its own, the common rule of thumb is that there are 200 milligrams of curcumin in one teaspoon of fresh or ground turmeric. Each of our capsules contain 1/4 teaspoon with a daily recommendation of taking 4 per day.
However it is worth noting when extracting the curcumin from the whole food you also leave behind the many other benefits of the whole food.
Turmeric, whole food is high in dietary fibre, Vits B6, C & E.  It is also high in iron and potassium and a good source of zinc.

Are your products safe for animals?

Our Organic Turmeric capsules and Organic Turmeric Powder are completely safe for humans and animals alike.

Will your products interact with my prescription medication?

We always suggest consulting a GP regarding interactions between prescription medications and our products.

Are your products vegan-friendly? Contain soy, gluten, nuts, or lactose?

Our products do not contain soy, gluten, or lactose, however, our products are manufactured in a facility that does process these ingredients. Our Chai and Smoothie blends do contain nutmeg.

What is the daily dose of your products?

Organic Turmeric Capsules: Four capsules per day with food, you can have these all at once or two twice daily.

Curcumin Plus: Two tablets per day with food.

Liquid Probiotics: 15ml per day or up to 45ml per day.

Essential Magnesium: ½ – 1 scoop per day (scoop equivalent to 10g).

What are your capsules made of?

Plantcaps™ capsules provide a premium balance of performance and purity for the most discerning healthy lifestyle consumers.  They are made of pullulan produced from tapioca through a natural fermentation process, which makes them ideal for vegetarian-minded consumers who are passionate about living a pure, organic-minded lifestyle.  The have Kosher and Halal certifications and Vegetarian Society approval and are suitable for the Asian regulatory environment, especially for use in Japan.  Plus, they have the best oxygen barrier of all capsule.

READ MORE

What is the difference between Organic and Non-Organic?

Turmeric which is grown not using any artificial pesticides, manure etc. Organic farming of turmeric will rely on natural manures such as compost etc. and biological pest control methods such as Neem oil, rather than spraying harmful pesticides which enter our body causing various health issues. Organic farming relies on methods such as crop rotation, salinity control of soil, predatory beneficial insects, turning soil after crops etc., to make sure crops are weed free but without pesticides.  Similarly, the manure used on organic farms is also natural. An organic farm will use green manure or compost to make the crop healthy. As you can see the above tasks are not as easy to carry out in today’s world of easily accessible chemical pesticides and manures. Thus, organic products are generally more expensive than non-organic ones.

Have there be clinical studies done on turmeric?

On the website https://www.ncbi.nlm.nih.gov/pubmed (National Centre for Biotechnology Information) PubMed.gov there are over 3472 extracts from over 3000 clinical trials and over 8500 extracts on Curcumin.

I don’t want to order online, do you have other options?

We are more than happy to manually process an order for you over the phone. We accept VISA or MASTERCARD, cheque or bank transfer.

How long will it take for me to get my order?

Australian Shipping:
Standard shipping has an expected delivery time of 3-7 business days depending on your location.
Express shipping has an expected delivery time of 1-3 business days depending on your location.

International Shipping:
International shipping has an expected delivery time of 7-15 business days depending on your location.

Please note: We have no control over packages delivery once they leave our warehouse, however, we endeavour to dispatch same day or following business day to ensure a fast delivery.
You can check the status of your package via the Australia Post website; https://auspost.com.au/parcels-mail/track.html#/track .
See full shipping policy HERE

How much of the active ingredient Curcumin is in Turmeric?

The percentage of curcumin varies based on the species. For example, curcumin percentage in curcuma aromatica (used in toiletry products) is much smaller than curcuma longa (which we commonly call as turmeric). However typically 2.5 to 5% depending on the crop, the area, and the processing.  Don’t waste hours on google trying to find turmeric with the highest percentage of curcumin.   Your concern should be buying a good quality organic powder (non-adulterated one, with required certifications etc.).